Terms & Conditions

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These terms and conditions apply to the purchase in the online store www.filmarena.cz. Conditions further specify the rights and obligations of the seller and the buyer. 


Title: 24 PROMOTIONS Ltd.
Location: Branicka 1319/86, 147 00 Prague 4 
ID: 28929641 
Registred: the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 153779 registered in 23.07.2009. For a complete listing, see the on-line version of the Commercial Register at www.justice.cz 
Email: info@filmarena.cz 
Contact Address: 24 PROMOTIONS Ltd., Sterboholska 1307 / 44, 102 00  Prague 10
Branch office (Store): 24 PROMOTIONS Ltd., Sterboholska 1307 / 44, 102 00  Prague 10
Business hours: Mon - Fri 09.00 - 17.00

Seller agrees to respond to written or electronic correspondence by the buyer immediately, not later than in two working days. 


Information about the goods and the price stated by the seller is mandatory except for obvious errors. Prices are presented inclusive of all taxes (eg. VAT) and charges other than the cost of delivering the goods. 

Information about accepted forms of payment: 

  • payment in advance by bank transfer 
  • payment in advance fast on-line transfer 
  • payment in advance by credit card on-line 
  • payment in advance by credit frome a customer's account  
  • payment by credit card at the store 
  • payment in cash at the store 


Acceptance of the offer with the addition or deviation is not accepting the offer. 

Confirmation of the contract concluded in other than written form, which exhibits deviation from the actual content of the agreed contract has no legal effect. 

Taking over junk performace does not mean accepting the offer. 

The photos on the website correspond to the goods sold. 

Seller provides instruction manuals in electronic form prior to entering into a contract, especially for major appliances, consumer electronics and other goods worth over CZK 3.000, where it is appropriate and useful for decision on the buyer's purchase.

3. delivery of goods 

The seller delivers the goods to the buyer complete within 5 days after order confirmation, if a different release or delivery date is not stated. If the goods stated "in stock", the seller sends the goods within two working days. The buyer is obliged to accept the goods and pay. Buyer is advised to get the goods on receipt checked as soon as possible.

The documents of the goods, especially the invoice, confirmation and certificates, sends the seller to the buyer immediately after receiving the goods within two days from goods takeover by the consumer latest.

If so requested by the buyer, the seller confirms in written form to what extent and for how long lasts the the obligations of defective performance, and how the buyer can exercise the right of them. 

Prices of shipping and delivery methods (full information here

If the buyer fails to take over the goods at the agreed time breaching its obligations, the seller is obliged to pay a storage fee for each day of delay in the amount of CZK 10, a maximum of 300 CZK.

Seller is entitled after the buyer demonstrably e-mail alerts and provide it with reasonable new deadline for receipt of goods in an appropriate manner to sell.

The cost of storage and costs of vain delivery of goods due to lack of cooperation on the part of the buyer in the necessary amount Is a dealer entitled to set off against the Buyer at the sale yield.

Changing the delivery address after the order has changed its status to PROCESSED or READY TO BE SHIPPED or DISPATCHED is subject to a charge of 500 CZK.

Changing the delivery address after the shipment has been handed over to the delivery company is only possible if the change is confirmed by the delivery company and is charged at the amount of 1000 CZK.


The buyer can withdraw from the contract within 30 days from receipt of goods or the last part of the delivery, and regardless of the method of taking over the goods or payment. This period is intended to enable the purchaser to acquaint with the nature, characteristics and functioning of the goods.. 

The buyer is entitled to cancel the contract anytime before delivery. 

Withdrawal from the contract buyer sends or forwards within the 30 day period. Buyer may not indicate the reason for withdrawing from the contract. To facilitate communication, it is appropriate to indicate the date contract number or purchase / sales receipt, bank account and the chosen method of returning the goods.

The seller is obligated to repay the buyer in full amount for the cost of goods and the cost of its delivery within 14 days from withdrawal, in the same way as received payment from the buyer. If the seller offers several delivery options, the buyer is obliged to replace the cheapest of them. No later than at the same time, the buyer shall notify the seller to send or deliver the purchased goods. Goods should be returned to the seller (not COD) complete, preferably in the original packaging may now show signs of wear or damage. The cost of returning the goods shall be borne by the buyer.

If the buyer returns the goods in person by the seller, the seller returns the above payment to buyer within 7 days of withdrawal from the contract.

If the returned goods are damaged breach of duty on the buyer, the seller is entitled against the buyer to claim a refund less the value of goods and to offset him for reimbursement.

Seller is entitled to charge the buyer the full amount of the transaction costs, particularly in foreign transfers outside the Czech Republic.

Exceptions: The right of withdrawal does not apply to contracts for the supply of digital content, if not supplied on a tangible medium or by service contracts, in both cases, provided that there has been compliance with the prior express consent of the buyer before the deadline for withdrawal; further contracts for the supply of services or goods (incl. alcoholic beverages), whose price depends on fluctuations of financial markets beyond the control of the seller; for contracts for the supply of goods made to the consumer's request or for his person and for contracts for goods subject to rapid deterioration, with goods that have been irreversibly mixed with other goods, or removed from a sealed container for hygienic reasons, can not be returned; u supply of audio or video recordings or computer software if the buyer their original packaging; for deliveries of newspapers, magazines or other periodicals; for contracts on accommodation, transport, catering or leisure activities provided within the specified time or for contracts awarded on the basis of a public auction in accordance with the law governing public auctions. 

Pattern / on-line form for withdrawal is available here. 

5. RIGHTS AND OBLIGATIONS OF defective performance 

Quality on receipt 

If you have received goods deficiencies (eg. has not agreed or reasonably expected properties are not suitable for normal or agreed purpose, is not complete, does not correspond to the quantity, measure, weight or quality does not match the other statutory, contractual or pre-contractual parameters), it is a defects, for which the seller is responsible. 

The buyer at the seller may apply within two years of receiving the goods according to your requirement entitled to free remedy or at a reasonable price discount; if it is not disproportionate to the nature of the defect (particularly if you can not remedy the defect without undue delay) to order delivery of new things without defects or new parts without defect, if it concerns the only flaw of this component. 

Unless the repair or replacement of the goods may, on the basis of the withdrawal, the buyer may demand repayment of the purchase price in full. 

Within six months of receipt of goods, it is assumed that the defect existed when the receipt of the goods. 

The seller is not obliged to meet the buyer's claim, if it proves that the buyer knew of the defect goods or its own making. 

At sold used goods seller is not liable for defects caused by the existing use or wear. For items sold at a lower price, the seller is not liable for defects for which the price has been lower. Instead of the right to exchange the buyer in these cases has the right to a reasonable discount. 

The legal rights of defects 

The seller is liable for defects arising after receipt of the goods in the 24 month warranty period or at the time of application in advertising, on packaging or in the accompanying instructions. 

In that period, the buyer can make a claim and its option to require the defects, which is a substantial breach of the contract (no matter if it is a defect removable or non-removable) 

• removal of defects by supplying the new things without defects or supply the missing things; 
• free remedy repair; 
• a reasonable discount on the purchase price; or 
• refund of the purchase price on the basis of withdrawal. 

It is essential to such a breach of contract, on which the party in breach at inception of the contract knew or should have known that the other party has not entered into a contract if the breach anticipated. 

On defects, which means minor breach of contract (no matter if it is a defect removable or non-removable), the buyer is entitled to eliminate the defect or reasonable discount on the purchase price. 

Occurring the correctable defect after repair repeatedly (third claim for the same defect or fourth for different defects) or goods has a greater number of defects (defects of at least three simultaneously), the buyer can exercise the right to reduce the purchase price, replacement of the goods or terminate the contract . 

Seller is not liable for defects caused by normal wear or failure to follow instructions for use. 

6. Claim Processing 

The buyer is obligated to complain to the seller or a person designated to repair without undue delay by a deficiency. Doing so in writing or electronically, it should include your contact information, description of the defect and the demand for a method of settling the claim. 

Forms to download here. 

The buyer is obliged to inform the seller, the law chosen by defects in the notice, or without undue delay after notification of the defect. Changing the election without the consent of the seller is only possible if the buyer requested repair defects, which turns out to be unrecoverable. 

If the buyer does not choose its right of fundamental breach of contract in a timely manner, the law as at minor breach of contract. 

The buyer is obliged to prove the purchase of goods (the best proof of purchase). The deadline for settling a claim runs from the transmission / receipt of goods to the seller or to a place for repair. Goods should be carried packed in suitable packaging to avoid damage, it should be clear and complete. 

Seller shall immediately, not later than three working days, decide the claim or that the decision needed expertise. Information about the necessity of professional assessment purchaser within this period shall communicate. Complaint, including the removal of defects, the seller shall execute without delay, within 14 days of application, if the buyer agrees in writing to a longer period of time. After this period, the buyer has the same rights as if it were a fundamental breach of contract. 

If the seller refuses to remove the defect case, the buyer may demand an appropriate reduction of the price or withdraw from the contract. 

The warranty period shall be extended by a period of a claim to its settlement or until the buyer was obliged to pick up the thing. If replacement of the goods or part thereof, shall apply to the seller's responsibility as if they were buying a new product or part thereof. 

If it is not possible to monitor the status of settlement of a claim on-line, the seller undertakes to settle the claim by the buyer to inform his request e-mail message or via SMS. 

When the buyer has a legitimate claim compensation costs reasonably incurred.

Seller agrees to claim the goods necessary supplies (stroller, medical devices etc.). Deal including removal of the defect without undue delay, within 14 days of its application, if the buyer agree in writing to a longer period of time. Alternatively, the claim for grant a replacement product. 

For SteelBook complaints, the seller considers individual defects based on manual and instructions from the manufacturer. The STEELBOOK (R) PRODUCT SPECIFICATION.PDF Manual is HERE.

When claiming damaged goods, it is necessary to make the photographic documentation of the damage and the original packaging (box). So do not throw the box and take a picture of status it was delivered to. Thank You.


The Seller declares that all personal data is confidential, will only be used to perform the Buyer's contract and the Seller's marketing actions (including those performed by the Seller's contractual partners). None of the personal data provided will be otherwise disclosed, disclosed to a third party, etc. except as outlined below and the distribution or payment situation related to the ordered goods (name, account number and delivery address). The vendor proceeds in such a way that the data subject does not suffer prejudice to his or her rights, in particular, the right to the preservation of human dignity, and also to the protection against unauthorized interference with the private and personal life of the data subject. All personal data that is provided voluntarily by Buyer to Seller for the purpose of ordering, Seller's marketing actions, Buyer's creditworthiness, creditworthiness, and creditworthiness is collected, processed, and maintained in accordance with applicable laws of the Czech Republic, in particular with Act No. 101/2000 Coll., on the protection of personal data, in a valid and effective wording. This includes, in particular, name, surname, address, telephone number and e-mail address. The Buyer grants the Seller his / her consent to the collection and processing of such personal data for the purposes of fulfilling the subject of the Purchase Contract, the use for the Seller's marketing purposes (particularly for sending commercial communications, including through third parties, telemarketing, SMS) and for the purpose of checking credibility and payment morals.

The Buyer acknowledges that his personal information communicated to the Seller for marketing purposes is provided on a voluntary basis. The consent with the processing of personal data granted to the Seller for marketing purposes is valid for 7 years, but no later than until the Buyer withdraws consent. The Buyer may opt out of the commercial communication by clicking on the sign-off link at the bottom or contacting the Seller through the Infoline on the phone number +420 775 590 770 or by e-mail info@filmarena.cz.

If the Buyer creates multiple user profiles that provide the same contact information, it is not possible for technical reasons to opt-out of commercial communications for all user profiles based on automated processes. In such a case, the Buyer has to contact the Seller by phone or via e-mail info@filmarena.cz to unsubscribe from the commercial communications for all user profiles.

The terms of processing personal data and the specification of specific personal data hereby approved by the Buyer are contained here.

The following information is required from customers within complaint proceedings: name, surname, address, telephone number, and e-mail. All personal data thus obtained are processed solely for the purposes necessary for the settlement of the claim and in accordance with the Act No. 101/2000 Coll., On the Protection of Personal Data, in the valid and effective wording.

The Buyer has the right to access his or her personal data and the right to correct them, including the right to request explanation and removal of the defective status and other legal rights to such data.

The Seller may furthermore process "cookies" in order to facilitate the provision of information society services in accordance with the provisions of Directive 95/46 / EC on the purpose of "cookies" or similar tools and ensure that users are aware of the information they are deposited in the terminal equipment they use, the Seller hereby sets separate conditions for the use of cookies for this purpose here. Users have the ability to refuse cookies or similar tools to be stored in their end-user devices, for example, by running anonymous browsing functionality in their browser.

The Seller reserves the right to use anonymized data about the activity of web application users to improve their services.

The Buyer's satisfaction with the purchase is secured through e-mail questionnaires within the "Verified by customers" program, to which the Seller's e-shop is involved. The questionnaire is sent every time an order is made to the Seller if, within the meaning of Section 7 (3) of Act No. 480/2004 Coll. on certain information society services, the buyer will not refuse to send commercial communications or withdraw its previously granted consent. For sending questionnaires, evaluating feedback and analyzing market positions, the Seller uses the processor operated by Heureka.cz portal; information about the purchased goods and the Buyer's e-mail address can be provided for this purpose.

The Seller uses the retargeting technology of the Sklik service, operated by Seznam.cz, a.s. This allows showing commercial ads to visitors who have already shown interest in the Seller's products within the commercial web of the Seznam.cz a.s.


Disputes between the seller and the buyer solve the ordinary courts. 

Compliance with the duties under the Act no. 634/1992 Sb., Consumer Protection, as amended, performed by the Czech Trade Inspection.


A buyer for the purposes of these terms and conditions shall mean the consumer, which is a man who, unlike the seller at the conclusion of the contract and is not engaged in business or in a separate exercise of his profession. 

Seller for the purposes of these terms and conditions shall mean an entrepreneur who, unlike the purchaser at the conclusion of the contract and acting in the course of business or in a separate exercise of his profession. 

Others not mentioned here shall be governed by the Civil Code (No.. 89/2012 Coll.), The Consumer Protection Act (No.. 634/1992 Coll.) And other laws, as amended legislation. 

Contract and related issues are governed by Czech law. 

Changes in business conditions other than mutually agreed and written form, are excluded. 

These terms and conditions are effective from 1st July 2019.

According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. It is also obliged to register a received revenue to the Tax Administrator online or in case of technical failure then within 48 hours.

The displayed product mock-ups may differ from the real product visuals with respect to the preparation of graphics, print materials, individual print preparation, and the final product design. We try to take live pictures of the products, but it is not always possible for technical and time reasons.

There may also be different ways of attaching discs within individual editions than original assumptions or exposed models. As of July 1, 2019, the adhesive holders used to fixing the discs inside the SteelBooks are freely added to the bag inside the SteelBook. This means that the fixture becomes a possibility for the customer and can decide whether to stick the holder or keep the disc loose or in foil inside the SteelBook.

Thank you for your understanding and we look forward to working with you.

Your FA team